United Methodist Communications Announces InfoServ Change

United Methodist Communications
Office of Public Information
810 12th Avenue S.
Nashville, TN 37203
www.umcpresscenter.org

FOR IMMEDIATE RELEASE
December 1, 2009

United Methodist Communications Announces InfoServ Change

Nashville: InfoServ, the official information service of The United Methodist Church, will become exclusively an e-mail and online information service effective April 1, 2010. At that time, telephone support services will be discontinued.

InfoServ is a ministry of United Methodist Communications, which announced in August some program and staff reductions in response to a growing budget deficit and a restructuring plan.

"In these challenging economic times, we must find ways to continue providing high-quality service in a more cost effective manner," said the Rev. Larry Hollon, chief executive of United Methodist Communications. "Telephone calls to InfoServ have been decreasing over the past couple of years as more people take advantage of the Web or use e-mail to request information. We're committed to continuing to provide answers quickly and accurately, but technology allows us to do so more economically."

Customers will be able to submit questions via e-mail at infoserv@umcom.org. Answers to the most frequently asked questions are also available online at www.infoserv.umc.org. In addition, other customer-friendly options such as live chat and leaving a callback number will be explored during the transition period. Depending on the demand, some limited hours for telephone availability may be offered after April 1.

Media Contact: Diane Degnan
(615) 742-5406 (office)
(615) 483-1765 (cell) ddegnan@umcom.org

Sign up for our newsletter!

SUBSCRIBE

Latest News

Daily Digest - February 19, 2019

Lessons from other denominational divides; The Simple Plan; Farming, food security in Côte d'Ivoire
General Church
As United Methodists prepare for the special General Conference on Feb. 23-26, they might learn from the experiences of other denominations that have dealt with their own splits. Photo illustration by Kathleen Barry, UMNS.

Lessons from other denominational divides

United Methodist ecumenical partners Episcopalians, Lutherans and Presbyterians all have faced their own splits related to homosexuality and the Bible. Here is an overview of their experiences.
General Church
The Rev. Althea Spencer Miller. Photo courtesy of Drew University.

Commentary: The plan of 'gracious inclusion'

The Simple Plan would relieve The United Methodist Church of the burdens of discrimination and the responsibility of enforcement by punishment, writes a Drew University Theological School professor.